Return Policy – Storus.com
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Return Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Personalized products are also not accepted for return.


To begin the return process, please either contact us either by phone (925) 322-8500, or via email at orderprocessing@storus.com and one of our customer care associates will issue you an return merchandise authorization (RMA) number. 

All returns must include a receipt or proof of purchase as well as an return merchandise authorization (RMA) number and are usually processed within 1-2 business day.

Restocking Fee

All returns may be subject to a 15% restocking fee. 

Refunds

Once your item is received and inspected, an email will be sent to you notifying you of either the approval or rejection of your refund. If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days. However, if a refund is approved but you do not see a credit on your next credit card billing cycle, please contact us either via email at orderprocessing@storus.com, and be sure to include the order #. Or call us at (925) 322-8500.

Sale Items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping
To return the product, please mail your product to Storus ATTN: Returns 3266 Buskirk Ave, Pleasant Hill, CA, 94523

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If a refund is approved, the cost of shipping will be deducted from your refund. If you are returning an order to us you should consider using a trackable shipping service or purchase shipping insurance.