Returns + Exchanges
If you are not 100% satisfied with your Storus purchase, you can return your order for a refund or exchange within 30 days of purchase.
Returns and exchanges must be made within 30 days of purchase. To be eligible for a return or exchange, the item must be unused and in saleable condition in its original packaging. Customized items are not returnable.
To begin the return process, please email us at info@MosaicBrandsInc.com to receive a Return Authorization number (RA#) and return address. All returns must include: 1. contact information (name, address, email, and telephone number), 2. order number, and 3. RA#. Returns are processed within 7 business days.
Refunds will be processed and credited to the original method of payment within 10 business days. Refunds will sometimes show up on the next credit card statement. Please be patient. If there are any issues, please contact us at info@MosaicBrandsInc.com or +1(925) 322-8500.
Returns may be subject to a 15% restocking fee.
Only regular priced items may be refunded. Sale items are non-refundable.
Shipping Returns + Exchanges
We recommend using a trackable shipping service for returns. The company is not responsible for lost returns.